Trulioo + user verification

Trulioo is the third-party service used by The Mechanical Licensing Collective (The MLC) to verify the identities of our users.  

To protect The MLC Portal users from fraudulent activity, we verify all information provided by potential users at sign-up before granting account access by running it through a "Know Your Customer (KYC)" check, which is required by the USA Patriot Act.

In line with the USA Patriot Act, the type of government issued identification used, number and expiration date must be recorded and may be used to further verify the customer's identity using third-party sources. In addition, our representatives will make and retain a copy of this primary identification. 

If you've received a notification that verifying your identity is required and you are unable to verify your identity, your account will be placed on hold until your identity can be verified. Please note that royalties will not be issued while your account is on hold. 

Please note that deliberately uploading falsified documents is a crime and violators will be permanently suspended. The MLC may report to the authorities users who attempt to send forged or falsified documents. 

An identity verification may be flagged for two reasons.

Data errors may have occurred when the verification ran. Please call The Mechanical Licensing Collective (The MLC) at (615) 488-3653 for additional help. You will need to provide the error code in your email, which serves as your  Trulioo identifier code. 

If there is any information that Trulioo cannot confirm, it will be flagged. In that instance, you will not be granted access to a user account as we will be unable to verify your identity.