Tips for Identity Verification

Follow these steps to ensure your identity verification goes smoothly the first time. 

Clearly capture your ID

1. Use a mobile device if possible 
   • Mobile cameras tend to produce clearer images with better autofocus and less glare than webcams. 
   • Using a mobile device minimizes upload issues.  
2. Take photos in bright, even lighting 
   • Avoid dark rooms and shadows. 
   • Avoid overhead lights that create glare. 
   • Soft, natural light (near a window but not in direct sun) works best. 
3. Hold your device steady 
   • Pause briefly to let the camera autofocus. 
   • Don’t move the ID while taking the photo. 
   • Make sure none of the edges are cropped out. 
4. Make sure the orientation is the same for both photos 
   • If you photograph the front horizontally, photograph the back horizontally too. 
   • Mismatched orientation (one vertical, one horizontal) is a common cause of failed verification. 
5. Avoid filters, glare, and obstructions 
   • Don’t place the ID on reflective surfaces or near bright windows. Tilt the ID slightly if glare persists.  
   • Keep your fingers away from text, barcode, and holograms. 
   • Do not apply filters or digital enhancements of any kind.  
6. Use your physical ID – not a screen shot or photocopy 
   • Always photograph the original government-issued document directly. 
   • Screenshots, printed copies, or photos taken of a screen are not accepted. 
7. Check your state’s latest ID format 
   For Texas, Hawaii, and any other states that recently changed layouts:
   • Make sure the REAL ID star and any updated features are fully visible. 
   • Take extra care with clarity and orientation. 

Use an accepted form of ID

Take a clear selfie

1. Do not wear a hat, hoodie, mask, or sunglasses.

2. Make sure your face is well-lit and centered in the frame.